Privacy Policy – Muse AI

Last updated: April 2026

1. Who We Are

MUSE AI (hereinafter “we” or “MUSE AI”) is a sole proprietorship based in the Netherlands operating through the website museaishop.com.

For any privacy-related matters, you can contact us at: Email: info@museaishop.com

2. Data We Collect

When you use our website, we may collect the following personal data:

Data provided directly by you:

First and last name
Email address
Shipping and billing address
Payment data (processed securely by Stripe/WooCommerce — we do not store card details)

Data collected automatically:

IP address
Browser type and device information
Pages visited and time spent on the site
Technical cookies necessary for the store’s functionality

Data generated by the use of the service:

Images uploaded for restoration (stored temporarily during processing)
Images generated by the assistant Nicole (stored privately and associated with your session)
Chat history with Nicole (processed via ChatGPT/OpenAI)

3. How We Use Your Data

We use your personal data to:

Process and ship your orders
Send order confirmations and delivery updates
Respond to your inquiries and support requests
Improve our website and services
Comply with legal and tax obligations

We do not use your data for marketing purposes without your explicit consent.

4. Data Sharing with Third Parties

To provide our services, we share data with the following partners:

Partner	Purpose	Privacy Policy
Printful	Production and shipping of products	printful.com/policies/privacy
OpenAI	Nicole chatbot processing	openai.com/privacy
Hostinger	Website hosting	hostinger.com/privacy-policy
WooCommerce/Stripe	Payment processing	stripe.com/privacy

All our partners are GDPR compliant.

5. Images and Privacy

Restoration Images: Photos uploaded for restoration are used exclusively to process your order. They are stored temporarily during processing and automatically deleted after 30 days.
Nicole-Generated Images: All images created by the AI assistant Nicole are private and exclusively associated with your session. They are not shared with other users nor used to train AI models.

6. Data Retention Period

Order data: 7 years (tax obligation in the Netherlands)
Restoration images: 30 days after processing
AI-generated images: 30 days after creation
Chat history: Subject to OpenAI’s data policy

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access — you can request a copy of your personal data
Right to rectification — you can correct inaccurate data
Right to erasure — you can request the deletion of your data
Right to object — you can object to the processing of your data
Right to portability — you can receive your data in a readable format

To exercise any of these rights, contact us at: info@museaishop.com

You also have the right to lodge a complaint with the Dutch Data Protection Authority: Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl

8. Cookies

Our website uses cookies necessary for its operation:

Session cookies — to keep your shopping cart active
Authentication cookies — if you have a registered account
WooCommerce cookies — to process orders

We do not use advertising tracking cookies without your consent.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. The website uses SSL/HTTPS encryption for all communications.